Your Right To Cancel
If you instruct us as an individual in certain circumstances the Consumer contract information under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply.
Under these regulations you have the right to cancel your instructions to us without cost up to 14 days after our initial communication with you. You can cancel your instructions by using the contact details provided above or by completing the cancellation form attached. If you have made an express request that we start work early on your behalf, then we may ask you to pay an amount in proportion to the service provided. If you cancel after that period, you will be charged in accordance with our terms of business.
Download a copy of our cancellation form for printing and completion.